Refund and Return Policy
Thank you for shopping with Zero Hassle! We strive to ensure that you are satisfied with every purchase. Please read our Refund and Return Policy below for more information on how we handle returns and refunds.
1. Return and Refund Eligibility
We offer a 3-day return and refund policy after the delivery of your order. If, for any reason, you are not satisfied with your purchase, you may return the item within this period.
2. Conditions for Return and Refund
- Product Condition: To be eligible for a return or refund, the item must be unused, undamaged, and in its original packaging. Items that show signs of wear, are damaged, or have been altered in any way will not be accepted for returns or refunds.
- Receipt and Proof of Purchase: You must provide the receipt or order confirmation to process the return.
3. Damaged or Defective Products
We take great care in packaging and delivering your items. However, if you receive a damaged or defective product, please contact us within 24 hours of receiving your order. In this case, we will gladly offer a full refund or exchange the item at no extra cost to you.
4. Non-Refundable Products
- Sale or discounted items are not eligible for returns or refunds.
- Products that have been used, washed, or altered in any way cannot be returned.
5. How to Return an Item
If you would like to return a product, please follow these steps:
- Contact our customer support team at support@zerohasslebd.com or call us at +8801321371973 to request a return authorization.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will guide you through the return process.
6. Refund Process
Once we receive the returned item, we will inspect its condition. If everything meets our return policy requirements, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method or as store credit, depending on your preference.
7. Exchange Policy
If you’d prefer to exchange an item for a different size or color, please contact our customer service team, and we will help you with the exchange process.
8. Delivery Charges
- The customer is responsible for any return shipping costs unless the item was damaged or defective.
- Shipping fees are non-refundable.
9. Contact Us
For any queries regarding returns or refunds, please reach out to us at:
- Email: support@zerohasslebd.com
- Phone: +8801321371973
We aim to provide you with the best shopping experience, and we hope that any issues you encounter can be resolved quickly and easily.
